Create shipping labels

If you want to fulfill an order in its entirety, you will use the following steps:

1. In Dashboard, click Orders.
2. Click the order that you need to create the label for.
3. Click Create label.
4. Verify the ship-to and ship-from address, boxes, and item details are accurate.
   1. If you need to add a second label, you can do so by clicking Add box below the boxes dropdown.
   2. To insure the shipment, check Declared value in the Boxes section. On FedEx and UPS you can declare a value per carton and choose which items go in each—see Declare value per carton.
5. Confirm the service level or change the service level.
   1. You can only select service levels that are valid for a carrier based on the shipment details that you confirmed for the shipment.
6. Label options:
   1. Shipping options: Depending on the carrier, additional options may be available, such as requiring a signature, declaring alcohol or lithium batteries, or enabling Saturday delivery. To declare regulated goods on the label, check Contains dangerous goods. DHL asks only for a dangerous goods category; UPS asks for a full chemical record. UPS shipments can also declare dry ice.
   2. Electronic export information (EEI): International transaction number (ITN) support, which may be required if shipping a product over 2500 USD.
   3. Additional options:
      • Invoice number
      • Purchase order number
      • Recipient Economic Operator Registration and Identification (EORI) number
7. On the right-hand side of the page, select the label format and size you wish to generate using the dropdowns.
   1. Zonos supports PDF and ZPL as well as 4x6 and 4x8 options as those are universally accepted for the carriers we can generate labels for.
8. Click Create label.

Dangerous goods categories (DHL) 

On DHL shipments, Contains dangerous goods asks for a category and nothing else. The category covers the "low-risk" or exempt classes of regulated goods: items that are technically regulated but ship under a special provision or quantity exemption. Choose the category that matches your shipment:

Dangerous goods (UPS) 

UPS will not accept a category on its own. Where DHL takes a single content-indicator code, UPS requires a full chemical record for the commodity, so checking Contains dangerous goods on a UPS shipment opens a longer form. You can create one chemical record per shipment.

Look up the commodity 

Start with Look up dangerous good (UN number or name) and type a UN number or a shipping name, for example UN3267 or Corrosive liquid. Picking a result fills in the proper shipping name, UN/NA ID number, hazard class, and packing group from the 49 CFR hazardous materials table.

The lookup is a convenience, not an authority. Every field stays editable afterwards, and the same UN number often has several entries that differ by packing group, so check the one you picked against your SDS. If nothing matches, enter the details manually.

Required fields 

You cannot create the label until all of these are filled in:

Technical name: required for "n.o.s." entries 

Many table entries end in n.o.s. — not otherwise specified. These are catch-all classifications such as UN3267 Corrosive liquid, basic, organic, n.o.s, and on their own they do not tell a first responder what is in the box.

When your proper shipping name is an n.o.s. entry, 49 CFR §172.203 requires the technical name: the actual chemical constituents, taken from section 14 of the SDS. Zonos requires it too and will not create the label without it.

For a specific shipping name such as Acetone, the technical name is not required and can be left blank.

Optional fields 

Dry ice (UPS) 

Dry ice is a separate declaration from dangerous goods, because UPS needs its weight rather than a chemical record. On a UPS shipment, check Contains dry ice and enter the Dry ice weight with its Unit (kilograms or pounds). The weight is required.

You can declare dry ice on its own, or alongside a dangerous goods record when the shipment contains both.

Declare value per carton (FedEx and UPS) 

Declared value tells the carrier what the goods are worth for loss-or-damage liability. Check Declared value in the Boxes section to turn it on.

For FedEx and UPS, you can declare a value per carton so each package is covered for its own contents:

• Assign items to a carton by dragging them, or use the Move to carton selector on each item. Items you haven't placed yet appear under Unassigned items.
• Check Declare value for this carton on each carton you want to insure. The value defaults to the total of that carton's items and can be edited; leave a carton unchecked to skip it.
• The total declared value can't exceed the shipment's total item value, and every carton that has items needs dimensions and weight before you can create the label.

For DHL and Canada Post, and for kit orders, declared value applies once to the whole shipment rather than per carton. Canada Post is entered in CAD.

Residential vs. commercial delivery (FedEx) 

FedEx applies a residential delivery surcharge when the recipient is a residential address. Whether a shipment is treated as residential or commercial comes from the property type on the ship-to party.

• In Dashboard: use the Residential address checkbox under the ship-to party information on the create label page. Leave it unchecked for a business (commercial) delivery.
• Via API: set propertyType on the destination party when you create it—COMMERCIAL for businesses, RESIDENTIAL for consumers.

mutation {
  partyCreate(
    input: {
      type: DESTINATION
      location: {
        line1: "500 W 2nd St"
        locality: "Austin"
        administrativeAreaCode: "TX"
        countryCode: US
        postalCode: "78701"
        propertyType: COMMERCIAL
      }
      person: {
        firstName: "Jordan"
        lastName: "Lee"
        companyName: "Acme Auto Parts"
      }
    }
  ) {
    id
  }
}

If you wish to partially fulfill an order, use the following steps:

1. In Dashboard, click Orders.
2. Click the order that you need to create the label for.
3. Click Create label.
4. Update the quantities for the items you are fulfilling under Items.
   1. If you aren't shipping an item from the order, make the quantity zero.
5. Verify the ship-from and ship-to address, box, and item details are accurate.
   1. If you need to add a second label, you can do so by clicking Add box below the boxes dropdown.
6. Confirm the service level or change the service level.
   1. You can only select service levels that are valid for a carrier based on the shipment details that you confirmed for the shipment.
7. On the right-hand side of the page, select the label format and size you wish to generate.
   1. Zonos supports PDF and ZPL as well as 4x6 and 4x8 options as those are universally accepted for the carriers we can generate labels for.
8. Click Create label.

You will now see a tracking number and label for the items that were fulfilled with that shipment. You will have the option to fulfill the remaining items by repeating the same process until all items in the order are shipped.

To create a batch of labels for multiple orders, please follow the instructions in this guide.